Order and Delivery

Ordering

All orders placed on our website are deemed the customer’s responsibility. You can place an order through the appropriate form on the site. To do this, just put the goods in the cart, fill in all the fields and send the order. If you are uncertain if an order was submitted, please contact customer service by calling

(818) 927-0230

If you notice an error in your order, please report it to us immediately. Any errors made by the customer, will be the customer’s responsibility.

Please, note that orders are accepted only through the site, the phone number that listed is only for advice on products. Experienced embroiderer will answer all the questions that may arise in the process of buying and using our products. Feel free to contact us. We will be happy to help you!

Delivery

After the placing an order it will be delivered by courier within 2-3 business days.
Delivery is carried out on weekdays, from 9 am to 6 pm.
The cost of delivery is calculated automatically when placing an order.

Shipping

We make every effort to get your items to you quickly and efficiently. We asked that you please double check your shipping address as additional shipping charges will apply if your package is returned to us for an invalid or incomplete address. Once an order is placed and in the warehouse for processing, we can not change the shipping information. Signatures are required on some packages, failure to sign can result in the package being returned to us. We will not be held responsible for incurring the fee on returned packages or for shipping the item back to you, so additional fees will apply. If you choose to wave the signature and have the packaged delivered when you are not home, it will be your responsibility to pay for the cost of remaking and reshipping the item. There are some occasions if you order more than one item they might be shipped separately and arrive to you at different times.

Since we have no control over the shipping carrier, if your item is damaged in the mail, please keep your damaged package so that we can file a claim. We also do not refund Rush or delivery fees for late deliveries due to acts of nature which include tornado, hurricane, snow, ice storms etc… If this happens, call us immediately for further instructions. We are not responsible for refunding shipping and handling charges.