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Warranty

Effective Date: 2023-12-13

W-Stands Lifetime Limited Warranty: Uncompromising Standards for Enduring Creativity

Preamble

W-Stands, Inc. (“W-Stands”) acknowledges that your W-Stand embroidery stand represents a substantial investment in your artistic pursuits. This comprehensive Lifetime Limited Warranty (“Warranty”) embodies our unyielding dedication to delivering products of exceptional quality, ensuring your creative endeavors are never hampered by manufacturing or material flaws.

Scope of Warranty

  1. Covered Defects: This Warranty extends solely to the original purchaser, and remains in effect for the product’s serviceable lifetime, providing assurance against the following:
    • Material defects inherent in the W-Stand’s construction (including, but not limited to, wood, metal, fabrics) that substantially compromise its structural integrity, aesthetics, or intended function.
    • Workmanship deficiencies demonstrating substandard assembly techniques, joinery failures, or other errors significantly impacting the W-Stand’s usability under ordinary conditions.
    • Mechanical malfunctions arising within any movable component (such as hinges, clamps, or adjustable elements) that prevent them from operating reliably in accordance with their designed purpose.
  2. Available Remedies: Upon authentication of a valid, warrantable defect, W-Stands, at its exclusive discretion, shall undertake to:
    • Meticulously repair the defective W-Stand, employing expert techniques to restore it to its original performance and aesthetic standards.
    • Replace the defective W-Stand with a new or expertly refurbished unit, which may be of equivalent or superior design and functionality compared to the original.
    • In the most extraordinary of circumstances, where neither repair nor replacement is demonstrably feasible, W-Stands may, upon careful consideration, extend a partial refund. The determination of such a scenario and the commensurate amount shall be at the sole discretion of W-Stands.

Important Exclusions

  • Normal Wear and Tear: Cosmetic alterations arising from regular, anticipated use, including but not limited to minor surface blemishes, fading, or development of patina are considered customary for a well-used tool and are expressly excluded from this Warranty.
  • Misuse, Abuse, or Modification: This Warranty is null and void if damage results from negligence, deliberate impact, unauthorized alterations, exposure to extreme environmental conditions exceeding reasonable parameters, or utilization outside the W-Stand’s expressly intended purposes.
  • Consumable Parts: Components inherently designed for periodic replacement (e.g., felt pads, tension knobs) are not within the scope of this Warranty.

W-Stands Warranty Claim Process

  1. Initiating a Claim: The original purchaser, upon noticing a potential defect, shall submit a timely, written notice to W-Stands Customer Support ([support email]), including:
  • Proof of original purchase from W-Stands or an authorized reseller.
  • A detailed, written description of the suspected defect’s nature.
  • High-resolution photographic or video evidence clearly illustrating the defect.
  1. Claim Evaluation:
  • W-Stands will thoroughly review the submitted materials. To facilitate assessment, W-Stands may request the claimant to safely ship the W-Stand for in-person inspection.
  • This evaluation period shall generally not exceed sixty (60) business days from the date of complete claim submission.
  1. Resolution:
  • Upon verification of a valid, covered defect, W-Stands will expeditiously initiate the selected remedy (repair or replacement) at its expense.
  • In the rare instance where the original model is unavailable, W-Stands reserves the right to substitute a product of comparable or greater value and functionality.

Additional Terms and Conditions

  • Non-Transferability: This Warranty’s benefits are strictly limited to the original purchaser of the W-Stand and may not be transferred to subsequent owners.
  • Shipping Costs: In most cases, the claimant may be responsible for any shipping costs associated with the warranty claim process. Exceptions may be made at W-Stands’ discretion.
  • Governing Law and Jurisdiction: This Warranty shall be exclusively interpreted and enforced according to the laws of the State of California. Any legal disputes arising from this Warranty shall be adjudicated within the appropriate California courts having jurisdiction.
  • Severability: If any provision of this Warranty is deemed invalid or unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions, which shall continue in full force.

W-Stands’ Commitment

This Lifetime Limited Warranty embodies our pride in the products we build and our dedication to supporting the artistic pursuits of our valued customers.

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